Delaware Finance

Aug 31 2017

Total Quality Management – Business Excellence Models #total #quality #management, #tqm, #quality #managment #system, #quality


The models used to categorise the information in the members area are shown below. The models are underpinned by the latest research in total quality management (TQM). business excellence. best practices and benchmarking. These models are used by 100,000 s of organisations worldwide as a basis for organisational improvement. Categorising BPIR information in this way enables you to quickly identify relevant benchmarks, best practices, expert opinion, and find benchmarking partners and contacts.

Baldrige Criteria for Performance Excellence

This is the model behind the US Malcolm Baldrige National Quality Award, an award process administered by the American Society for Quality (ASQ) and managed by the National Institute of Science and Technology (NIST), an agency of the US department of Commerce. This framework is used as the basis for over 70 other national Business Excellence/Quality awards around the world.

The model consists of seven categories

Customer Market Focus

Measurement, Analysis Knowledge Management

Canadian Framework for Business Excellence

The Canadian Framework for Business Excellence is used by Canadian organisations as a management model for organisational excellence and also as the basis for adjudication of the Canada Awards for Excellence. The framework is administered by the National Quality Institute.

The framework consists of seven categories

Supplier Partner Focus

The following Framework Principles form the foundation for long-term improvement and excellence and permeate the Canadian Framework for Business Excellence:

Leadership through involvement

Primary focus on stakeholders/customers and the market place

Cooperation and teamwork

Prevention-based process management

Factual approach to decision-making

Continuous learning and people involvement

Focus on continuous improvement and breakthrough thinking

Fulfil obligations to all stakeholders and society

Australian Business Excellence Framework

The Australian Business Excellence Framework is the premier framework for business excellence in Australia and provides the criteria for the Australian Business Excellence Awards. The framework is administered by SAI Global.

Customer and Market Focus

Strategy and Planning

Information and Knowledge

Process Management, Improvement and Innovation

Success and Sustainability

The framework is built around eight business excellence principles.

Lead by example, provide clear direction, build organizational alignment and focus on sustainable achievement of goals.

Understand what markets and customers value, now and into the future, and use this to drive organizational design, strategy, products and services.

Continuously improve the system.

Develop and value people s capability and release their skills, resourcefulness and creativity to change and improve the organization.

Develop agility, adaptability and responsiveness based on a culture of continual improvement, innovation and learning.

Improve performance through the use of data, information and knowledge to understand variability and to improve strategic and operational decision-making.

Behave in an ethically, socially and environmentally responsible manner.

Focus on sustainable results, value and outcomes.

Business Performance Improvement Resource (BPIR) Model

The Business Performance Improvement Resource (BPIR) model provides an alternative, comprehensive, and simple way to classify benchmarking and best practice information within the web-site. The model classifies information through over 250 business processes. The high level processes are shown below (changes from the APQC Process Classification Framework, from which it is based, are shown in green):

Understand markets and customers

Develop vision and strategy

Design products, processes and services

Market and sell

Produce and deliver for manufacturing-oriented organisations

Produce and deliver for service-orientated organisations

Invoice and service customers

Develop and manage human resources

Manage information and knowledge

Manage financial and physical resources

Execute environmental management program

Manage external relationships

Manage improvement and change

Measures of Organisational Performance

Read our Management Brief Report to learn more about business excellence

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